Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Returns and Refunds

You are entitled to return goods for a refund, exchange, store credit or repair if the goods you purchased meet the following criteria:

• Have a fault that you could not have known about at the time of purchase.

• Are not the same as the description provided by the salesperson or advertisement.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. To organise a return please contact us at info@stihlshopnambour.com.au.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@stihlshopnambour.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

When do items need to be returned by?

Please contact us by email at info@stihlshopnambour.com.au within 30 days to request a return. In the email, please attach your details, the order number/invoice and the reason for the request. 

Where do items need to be returned to?

Once the goods have been approved to send back, they need to be returned to the below address at the customer’s cost. Please ensure you have contacted us via email to organize the return first.

Stihl Shop Nambour
29 Coronation Avenue
Nambour Qld 4560

Please use a trackable freight method, as we are not responsible for lost freight. 

Shipping for returns

Unfortunately shipping costs will not be credited, unless it was our error. Shipping costs for returning goods is at customer cost, unless at our error. 

Instore return option?

Customers can return the goods instore. However, they still need to contact us via email to arrange this.

Goods can be returned in person to:

Stihl Shop Nambour
29 Coronation Avenue
Nambour Qld 4560
Ph: 07 5441 2382
Monday to Friday 8am – 5pm

Packing materials?

Goods must be in original packaging, in an unopened, unused condition.